Average Reviews:
(More customer reviews)From handling guest compliants to serving rare wines this book is clear and useful. It is informative and organized with easy to use pertinent information. It is detailed and it works in practice. I've seen a lot of books that talk about "proper service" but never get into the nuts and bolts. This book doesn't sit on the shelf because I keep it on my desk and use it often. It is a great reference, well written and useful.
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Timely, authoritative, and practical--an incomparable guide to the crucial "difference makers" that keep patrons coming back. When it comes to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond those basics to offer a comprehensive guide to important rituals and amenities that make customers feel comfortable and turn a meal into a memorable event. This incomparable how-to guide features:* Step-by-step guidance on extraordinary table and guest service--from meeting, greeting, and seating, to coat and parcel check, taking reservations, and handling customer complaints* A comprehensive guide to buying, storing, displaying, preparing, and serving wines, liquors, and other beverages* Detailed procedures for service setup and administration* How to feature and serve luxuries and regional specialties that add sizzle to your menu* ADA requirements and how to comply with them* And moreCustomer satisfaction relies as much on your establishment's courtesy skills as on the quality of the food and the elegance of the surroundings. Timely, authoritative, and extremely practical, Restaurant Service is an incomparable guide to all the important "difference makers" that keep patrons coming back.
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